When you submit a service request, it goes directly to a Support representative. When you create a service request, provide as much information as possible to describe the issue. After you submit a service request, you will be contacted by a Support representative by email. For more information about technical support initial response times, see Technical support initial response times.

To create a service request for technical assistance, do the following:

1. You or another administrator needs to go to https://portal.microsoftonline.com/ and login using your Office 365 Username and Password.
2. On the Admin page, in the left pane under Support, click Service Requests and then click New request.
3. Fill in the required fields in the request, and provide as much additional information as possible to describe your issue. Attach files as needed and submit your request.After you submit your request you will be contacted by a Support representative by email.

Also, after you submit a service request, you can do the following:

• Respond to a request from a Support representative for additional information. On the Service requests page, from the View menu, click Assigned to you, and then click the service request with the status Action required.
• View the status of services requests that have previously been submitted. On the Service requests page, select a View.
• Add notes and files to an existing service request. On the Service requests page, click the service request and then click Notes or Files. Add your information and then click Close. You service request will be updated.
• Close the request when your issue has been resolved or you no longer need assistance.

You can also talk directly to a Support representative for assistance with a technical issue.

For the United Kingdom, technical support is provided in English, 24 hours a day, every day.

Toll-free: 0800 032 6417
Local: 0203 450 6455

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