ITP has used Teams as a communication and collaboration app for sometime now. We use it for project planning, file storage and having our weekly team meetings. As our workflow has become more and more centralised around Teams we thought why not take the plunge and use it as our Telephone VOIP app as well.
After some configuration we are now able to make an receive external calls through Teams, while also still using it for internal calls and meetings. This means we have been able to remove our old software and integrate all into one package.
Here are some of the key points Microsoft mention about using Teams for your VOIP system.
Enterprise cloud calling
Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
Collaborative calling experiences
Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
Customer support experiences
Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.
Global administrative experiences
Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.